- 01 Introduction & Who We Are
- 02 Information We Collect
- 03 How We Use Your Information
- 04 Legal Basis for Processing
- 05 Data Sharing & Third Parties
- 06 Data Retention
- 07 Your Privacy Rights
- 08 Cookies & Tracking
- 09 Data Security
- 10 Children's Privacy
- 11 International Transfers
- 12 Changes to This Policy
Detoxifynewix ("we", "our", "us") is a wellness mentorship company registered and operating in New Zealand. Our principal office is located at 238 Queen Street, Auckland CBD, Auckland 1010, New Zealand. We provide personalised walking routine mentorship programs, wellness coaching, and related digital services through our website and direct communication channels.
This Privacy Policy applies to all personal information we collect through our website (detoxifynewix.world), our contact forms, email correspondence, phone consultations, and any mentorship services we provide. By using our website or services, you acknowledge that you have read and understood this policy.
We are committed to protecting your privacy and handling your personal information with the utmost care, transparency, and integrity. Our practices are governed by New Zealand's Privacy Act 2020 and the Information Privacy Principles (IPPs) contained therein.
We will never sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is collected solely to provide and improve the services you have requested from us.
We collect only the information necessary to deliver our services effectively and to maintain our relationship with you. The categories of information we collect include:
Identity Information
Your full name, as provided through our contact form or during consultations. This allows us to address you personally and maintain accurate records.
Contact Information
Your email address and, where provided, your telephone number. These are used to communicate with you about your inquiry and wellness program.
Communication Content
The content of messages you send us, including wellness goals, health background information, and any questions or concerns you share during consultations.
Usage & Technical Data
IP addresses, browser type, device information, pages visited, and session duration. This data is collected automatically via cookies and server logs to improve website performance.
| Data Type | Source | Required? | Retention |
|---|---|---|---|
| Full Name | Contact Form / Phone | Yes | Duration of relationship + 2 years |
| Email Address | Contact Form / Email | Yes | Duration of relationship + 2 years |
| Message Content | Contact Form / Email | Yes | 3 years from last contact |
| Phone Number | Phone / Form | No | Duration of relationship + 1 year |
| Health Goals / Background | Consultation | No | Duration of mentorship + 1 year |
| IP Address / Device Data | Automatic (website) | Automatic | 13 months (analytics) |
| Cookie Identifiers | Automatic (browser) | Automatic | See Cookies Policy |
| Payment Information | Payment Processor | For paid plans | 7 years (tax compliance) |
We do not collect sensitive categories of personal information (such as precise health diagnoses, genetic data, or biometric data) without your explicit, informed consent.
We use your personal information only for the purposes for which it was collected or for closely related purposes. Specifically, we use your information to:
- Respond to your inquiries — to answer questions submitted through our contact form or by email within our stated 24-hour response window.
- Deliver mentorship services — to provide the personalised walking programs, consultations, progress tracking, and coaching you have enrolled in.
- Manage our relationship — to send appointment reminders, program updates, and service-related communications you have requested.
- Process payments — to securely manage billing for paid mentorship plans in compliance with applicable financial regulations.
- Improve our services — to analyse anonymised, aggregated usage data to enhance website functionality, content quality, and program effectiveness.
- Comply with legal obligations — to meet our obligations under the Privacy Act 2020, tax legislation, and other applicable New Zealand law.
- Protect our legal rights — to establish, exercise, or defend legal claims where necessary.
"We do not use your personal information for automated decision-making or profiling that produces legal or significant effects without human oversight and your explicit consent."
We will only send you marketing communications (such as newsletters, promotional offers, or wellness tips) if you have explicitly opted in to receive them, and you may withdraw that consent at any time by emailing us or clicking the unsubscribe link in any marketing email.
Under New Zealand's Privacy Act 2020 and, where applicable, international privacy frameworks, we process your personal information on the following lawful bases:
- Contractual necessity — when processing is necessary to perform a contract with you (e.g., delivering your mentorship program after enrolment).
- Legitimate interests — when we have a genuine business reason to use your data that does not override your fundamental rights (e.g., improving our website, fraud prevention, internal administration).
- Consent — when you have freely given, informed, and specific consent for a particular use of your data (e.g., receiving marketing emails or sharing health background information for program customisation).
- Legal compliance — when processing is required to meet our obligations under applicable law (e.g., retaining financial records for tax purposes).
Where we rely on your consent as the legal basis, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent, please contact us at the details provided in Section 12.
We do not sell or rent your personal information. We may share your information only in the following limited and controlled circumstances:
| Third Party | Purpose | Data Shared | Safeguards |
|---|---|---|---|
| Email Service Provider | Sending transactional & service emails | Name, email address | Data Processing Agreement |
| Payment Processor (Stripe/etc.) | Secure payment handling | Payment card data (not stored by us) | PCI-DSS compliant |
| Analytics Provider (Google Analytics) | Website performance analysis | Anonymised usage data | Data anonymisation; DPA in place |
| Cloud Hosting Provider | Website and data hosting | Website data & logs | Enterprise-grade security; NZ-preferred servers |
| Legal / Regulatory Authorities | Compliance with legal obligations | As required by law | Only when legally compelled |
All third-party service providers are required to handle your data in accordance with our instructions and applicable privacy law. We prohibit them from using your data for their own purposes beyond the services they provide to us.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention principles are:
- Active clients — data is retained for the full duration of your mentorship relationship with us.
- Inactive inquiries — contact form submissions where no mentorship relationship commenced are retained for 2 years, then securely deleted.
- Financial records — transaction and billing records are retained for 7 years to comply with New Zealand's tax legislation (Income Tax Act 2007).
- Website analytics — anonymised analytics data is retained for up to 13 months, after which it is aggregated or deleted.
- Legal disputes — where a legal dispute arises, we may retain relevant data for the duration of that dispute plus any applicable statute of limitations period.
Once data is no longer needed, we securely destroy it using industry-standard methods, including cryptographic erasure for digital data and physical destruction for any paper records.
Under New Zealand's Privacy Act 2020, you have the following rights regarding your personal information:
Right of Access
You may request a copy of the personal information we hold about you at any time. We will respond within 20 working days of receiving a verifiable request.
Right of Correction
If your information is inaccurate, incomplete, or out of date, you have the right to request that we correct it. We will do so promptly at no cost.
Right of Erasure
Subject to legal retention requirements, you may request that we delete your personal information when it is no longer necessary for the purpose for which it was collected.
Right to Object
You may object to our processing of your personal information where we rely on legitimate interests as our legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds.
Right to Portability
Where technically feasible, you may request that we provide your personal information in a structured, commonly used, machine-readable format for transfer to another provider.
Right to Complain
If you believe we have breached our obligations, you have the right to make a complaint to the New Zealand Privacy Commissioner at www.privacy.org.nz or 0800 803 909.
To exercise any of these rights, please contact us using the details in Section 12. We will respond within the timeframes required by applicable law and will not charge a fee for legitimate requests.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and to analyse how our site is used. Cookies are small text files stored on your device by your browser.
We use cookies for the following purposes: ensuring website functionality (essential cookies), remembering your preferences (preference cookies), analysing traffic patterns to improve our site (analytics cookies), and, where you have opted in, understanding the effectiveness of any marketing communications (marketing cookies).
When you first visit our website, you will be presented with our cookie consent banner. You may accept all cookies, customise your preferences by category, or reject non-essential cookies. Please refer to our dedicated Cookies Policy for a full list of the cookies we use, their purposes, and retention periods.
You may also manage cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
We take data security seriously and implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
- Encryption in transit — all data transmitted between your browser and our website is encrypted using TLS (Transport Layer Security) 1.2 or higher.
- Access controls — personal data is accessible only to authorised personnel who require it to perform their duties, bound by confidentiality obligations.
- Secure infrastructure — our website and data are hosted on enterprise-grade cloud infrastructure with industry-standard physical and network security controls.
- Regular reviews — we periodically review and update our security practices to address evolving threats and technical developments.
- Incident response — we maintain a documented incident response plan and will notify you and the Privacy Commissioner of any notifiable privacy breach as required by the Privacy Act 2020.
No method of transmission over the Internet or electronic storage is 100% secure. While we use commercially reasonable security measures, we cannot guarantee absolute security. If you become aware of any potential security incident involving your data, please notify us immediately.
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from individuals under 16 without verifiable parental or guardian consent. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at the details provided in Section 12, and we will take prompt steps to delete that information.
If we discover that we have inadvertently collected personal information from a child under 16, we will delete that information as quickly as reasonably practicable. We may, at our discretion, require proof of age before providing access to certain services where age verification is appropriate.
Our primary operations are based in New Zealand. However, some of our third-party service providers (such as cloud hosting and analytics providers) may process your data in other countries. When this occurs, we ensure adequate safeguards are in place, including:
- Selecting providers in countries that the Privacy Commissioner has recognised as providing comparable privacy protections to New Zealand.
- Entering into data processing agreements that contractually require the third party to protect your information to the same standard as we do.
- Requiring providers to implement appropriate technical and organisational security measures consistent with international best practices.
By using our services, you acknowledge that your information may be transferred to and processed in countries outside New Zealand. We will always ensure such transfers comply with the Privacy Act 2020's requirements regarding cross-border data disclosure.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Where the changes are significant, notify active clients by email prior to the changes taking effect.
- Post a summary of key changes on our website for a period of 30 days following the update.
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after the effective date of any changes constitutes your acceptance of the updated policy.
"To exercise your privacy rights, to make a complaint, or for any questions about this policy, please contact our Privacy Officer at: welcome@detoxifynewix.world or write to us at 238 Queen Street, Auckland CBD, Auckland 1010, New Zealand. We will acknowledge your request within 5 working days."