Terms of Use

By accessing, browsing, or using the Detoxifynewix website located at welcome@detoxifynewix.world (the "Site") or any of our wellness services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Use (the "Terms") and our Privacy Policy, which is incorporated herein by reference.

If you are using our Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and "you" and "your" shall refer to that organisation. If you do not have such authority, or if you do not agree with these Terms, you must not access or use our Services.

These Terms apply to all users of the Site and Services, including visitors, registered members, paying clients, and contributors of content. Certain features or services may be subject to additional terms or guidelines, which are incorporated into these Terms by reference when applicable.

Our Services are intended for personal, non-commercial wellness use only unless a separate commercial agreement has been entered into with Detoxifynewix Ltd. Any commercial use of our content, programs, or methodologies without prior written consent is strictly prohibited.

Detoxifynewix provides premium walking and wellness mentorship services designed to help individuals achieve their health and fitness goals through structured, evidence-based walking programs, personalised coaching, and ongoing progress support.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice to affected clients. We will endeavour to provide at least 14 days' advance notice of any material changes to Services for which you have an active subscription.

The Site and its content are provided "as is" for informational and wellness support purposes. While we make every effort to ensure accuracy and currency of content, we cannot guarantee that all information is complete, accurate, or up to date at all times. The wellness information provided is intended as general guidance and does not constitute professional medical advice.

Our Services are available to individuals who are 18 years of age or older. By using our Services, you represent and warrant that you are at least 18 years of age. If you are between the ages of 16 and 18, you may use our Services only with the active participation and consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

Our Services are not directed at children under the age of 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to delete that information promptly.

We reserve the right to refuse, suspend, or terminate access to our Services for any user who misrepresents their eligibility, violates these Terms, or engages in conduct that we determine, in our sole discretion, is harmful to other users, our mentors, or the integrity of our programs.

Users must reside in a jurisdiction where accessing and using our Services is lawful. It is your responsibility to ensure that your use of the Services complies with all applicable local, national, and international laws and regulations.

To access certain features of our Services, including personalised mentorship programs, progress tracking, and member resources, you must create an account. When registering, you agree to provide accurate, current, and complete information and to update such information as necessary to keep it accurate.

You are solely responsible for:

• Maintaining the confidentiality of your account credentials, including your password
• All activities that occur under your account, whether or not authorised by you
• Notifying us immediately at welcome@detoxifynewix.world of any unauthorised use of your account or any other security breach
• Ensuring that you log out of your account at the end of each session when accessing the Services from a shared device
• Keeping your contact details, health information, and payment details up to date

You may not share your account credentials with any third party or allow any third party to access your account. Each account is for the exclusive use of a single individual. If you wish to enrol additional family members or colleagues, separate accounts and subscriptions must be created for each individual.

We reserve the right to terminate or suspend accounts that have been inactive for more than 24 consecutive months, following written notice to the registered email address. Any unexpired subscription credits associated with a terminated inactive account will be refunded on a pro-rata basis in accordance with our Refund Policy.

You agree to use our Services only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit anyone else's use and enjoyment of the Services. When interacting with our platform, community forums, mentors, or other users, you must not:

Additionally, you may not use our Services to conduct unsolicited commercial communications (spam), collect personal data of other users without consent, reverse-engineer any aspect of our platform, or use automated tools to access or scrape our Services without express written permission.

We reserve the right to investigate violations of this Acceptable Use Policy and, where appropriate, to suspend or terminate access to Services, report violations to law enforcement authorities, and pursue legal remedies to the fullest extent permitted by law.

All content available through our Services — including but not limited to text, graphics, photographs, videos, audio recordings, program materials, training plans, nutritional guides, data, software, and the overall design and compilation of the Site — is the exclusive property of Detoxifynewix Ltd or its licensors and is protected by New Zealand and international copyright, trademark, and other intellectual property laws.

The Detoxifynewix name, logo, and all related marks, service names, trade dress, and slogans are registered or common law trademarks of Detoxifynewix Ltd. You may not use any of our trademarks without our prior written consent. Nothing in these Terms shall be construed as granting any licence to use our trademarks.

If you believe that any content on our Site infringes your intellectual property rights, please contact us at welcome@detoxifynewix.world with a detailed description of the alleged infringement, your contact information, and a statement that you have a good faith belief that the use is not authorised. We take intellectual property concerns seriously and will respond promptly.

Any feedback, suggestions, ideas, or other information you provide to us regarding our Services ("Feedback") is entirely voluntary. By submitting Feedback, you grant us an irrevocable, perpetual, worldwide, royalty-free licence to use, reproduce, modify, and incorporate that Feedback into our Services without any obligation to compensate you.

Access to our premium wellness programs requires payment of the applicable fees as set forth on our pricing page. All fees are quoted in New Zealand Dollars (NZD) and are inclusive of GST where applicable. We reserve the right to update our pricing at any time, with such changes communicated to existing subscribers no fewer than 30 days prior to taking effect.

Payment is processed securely through our third-party payment gateway. We accept all major credit and debit cards. By providing your payment information, you authorise us to charge the applicable fees on the agreed billing schedule. You represent that you are authorised to use the payment method provided.

For monthly subscription plans, your subscription will automatically renew at the end of each billing cycle unless cancelled at least 7 days before the renewal date. You will receive a reminder email 14 days before each renewal. Failed payments will be retried up to three times over a 7-day period, after which access to Services may be suspended until payment is resolved.

Late payments may be subject to a late payment fee of 2% per month on the outstanding balance. We reserve the right to suspend or terminate Services for accounts with outstanding balances not resolved within 30 days of the due date, without prejudice to our rights to recover such amounts through legal means.

We stand behind the quality of our programs and offer a 14-day satisfaction guarantee from the date of your first payment. If you are unsatisfied with your program for any reason within the first 14 days, you may request a full refund by contacting us at welcome@detoxifynewix.world. Please refer to our full Return & Refund Policy for detailed eligibility criteria and process.

To cancel a recurring subscription, you must notify us in writing at least 7 days before the next billing date. Cancellations received after this window will take effect at the end of the current billing period, and no refund will be issued for the current period already charged. You may continue to access the Services until the end of your paid period.

Certain fees are non-refundable, including administrative fees, fees for completed one-on-one consultation sessions, and fees for downloadable digital content that has been accessed or downloaded. We will always clearly identify non-refundable elements prior to purchase.

We reserve the right to cancel your subscription and issue a pro-rata refund at our discretion if we are unable to provide the agreed Services due to unforeseen circumstances, mentor unavailability, or force majeure events. In such cases, we will contact you as soon as practicable and work with you to find an appropriate alternative arrangement.

The content, programs, and guidance provided through our Services are intended for general wellness and fitness purposes only. Nothing provided through Detoxifynewix's Services constitutes medical advice, diagnosis, or treatment. Our mentors are wellness and fitness professionals — they are not medical doctors, physiotherapists, or licensed healthcare providers unless expressly stated otherwise.

By participating in our programs, you voluntarily assume all risks associated with physical activity, including but not limited to muscle soreness, injury, cardiovascular events, and falls. You agree that Detoxifynewix Ltd, its directors, mentors, employees, and agents shall not be liable for any injury, loss, or damage arising from your participation in any program or from following any wellness guidance provided through our Services.

Results described or implied on our Site — including changes in fitness levels, weight, energy, and overall wellbeing — are individual and not guaranteed. Factors including pre-existing health conditions, adherence to the program, diet, sleep, stress, and genetics significantly influence outcomes and vary from person to person.

To the maximum extent permitted by applicable New Zealand law, Detoxifynewix Ltd and its officers, directors, employees, contractors, mentors, agents, suppliers, and licensors disclaim all warranties, express or implied, in connection with the Services, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

We do not warrant that our Services will be uninterrupted, timely, secure, or error-free; that the results obtained from use of the Services will be accurate or reliable; or that any errors in the Services will be corrected. We disclaim all liability for any harm or damage resulting from your use of third-party services or websites linked to from our platform.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 (New Zealand). If any provision of this limitation is held invalid, the remaining provisions shall continue in full force and effect.

You agree to indemnify, defend, and hold harmless Detoxifynewix Ltd and its officers, directors, employees, contractors, mentors, agents, successors, and assigns from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use or misuse of the Services or violation of these Terms
• Your violation of any third-party right, including any copyright, trademark, privacy, or other personal or proprietary right
• Your violation of any applicable law or regulation
• Any content you submit, post, or make available through the Services
• Any physical or health-related incident arising from your participation in our programs contrary to medical advice or our guidelines
• Any dispute between you and any other user of our Services

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defences. This indemnification obligation will survive the termination of your account and these Terms.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions.

In the event of any dispute arising under these Terms, the parties agree to first attempt to resolve the dispute informally through good faith negotiation. Either party may initiate this process by sending written notice to the other party describing the dispute. The parties shall have 30 days from receipt of such notice to attempt to reach a negotiated resolution.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in mediation, you waive any right to a jury trial. You also waive your right to participate in a class action lawsuit or class-wide arbitration.

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. The failure of either party to exercise any right under these Terms shall not constitute a waiver of that right.

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by:

• Sending an email notification to your registered email address at least 14 days before the changes take effect
• Displaying a prominent notice on our Site for at least 30 days
• Updating the "Last Updated" date at the top of this page
• For significant changes affecting your rights or obligations, requesting your affirmative re-acceptance before continued use

Your continued use of the Services after the effective date of any revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must discontinue your use of the Services and may request account cancellation and a pro-rata refund for any unused prepaid subscription period.

We encourage you to review these Terms periodically. The version history of these Terms is available upon request by emailing welcome@detoxifynewix.world. For minor changes such as typographical corrections, clarifications, or updates to contact information, we may update the Terms without advance notice.

If you have any questions, concerns, or requests relating to these Terms of Use, please contact our legal team using the details below. We are committed to responding to all legal enquiries within 5 business days.

For matters specifically relating to data privacy, please contact our Privacy Officer at welcome@detoxifynewix.world. For billing disputes, please contact welcome@detoxifynewix.world. For refund requests, please visit our Return Policy page or email welcome@detoxifynewix.world.